JOB OPPORTUNITIES

Welcome & Visitor Center Manager

Job Overview

The Boston Public Art Triennial is seeking a dependable, enthusiastic Welcome & Visitor Center Manager to oversee day-to-day operations of our pop-up Welcome Center, the public hub for our citywide public art exhibition. This 5,000 sq ft storefront will serve as the primary destination for visitors to access exhibition maps, artist information, merchandise, and onsite artwork—including Calls to Action by acclaimed artist Julian Charrière.

The Welcome Center Manager will be responsible for maintaining a welcoming, professional, and organized environment, managing front-of-house staffing and customer service operations, and supporting exhibition and retail engagement. The ideal candidate is experienced in customer-facing or retail roles, thrives in fast-paced environments, and takes pride in making visitors feel at home.

Key Responsibilities 

  • Open and close the Welcome Center reliably according to protocol (Tues–Sun, 11am–7pm)

  • Serve as the lead onsite staff member, managing day-to-day operations and supervising 1–2 visitor services associates per shift

  • Greet and orient visitors, providing maps, materials, and guidance for exploring the exhibition

  • Maintain cleanliness, safety, and organization of the space, including front-of-house, storage, and restrooms

  • Oversee sales of branded merchandise (tote bags, t-shirts, stickers), including operating POS system, handling cash/card transactions, and managing inventory levels

  • Ensure accurate visitor tracking, assist with survey distribution, and support evaluation efforts

  • Train and support part-time staff and volunteers to deliver excellent visitor service

  • Coordinate with offsite staff for supply needs, scheduling, and reporting issues

  • Act as a public ambassador for the Triennial and help maintain a welcoming, inclusive atmosphere for all

Qualifications

  • 2+ years experience in customer service, retail, hospitality, gallery, or museum environments

  • Prior supervisory or team lead experience strongly preferred

  • Comfortable using a point-of-sale system and handling cash and inventory

  • Strong communication and problem-solving skills

  • Highly dependable, organized, and comfortable working both independently and as part of a small team

  • Able to work a consistent schedule including weekends and evenings as needed

  • Interest in contemporary art, design, or public events is a plus

  • CPR/First Aid training is a bonus

Schedule & Compensation

  • 20–50 hours per week, May 15—November 3, 2025

  • Hours scheduled across Tuesday to Sunday, between 10:30am and 7:30pm

  • $20–$25/hour based on experience, plus overtime pay for eligible hours

  • Paid training provided in mid-May

Location

Boston, MA (Downtown)


How to Apply

Please submit a resume and cover letter to jobs@thetriennial.org with “Welcome & Visitor Center Manager” in the subject line.